3/19/20 | UT Health Dentistry Update

3/19/20: Until further notice, UT Health Dentistry will restrict elective procedures and continue to treat issues that are urgent/emergency problems (pain, infection, trauma) or treatment that is in progress that could result in an emergency if it is not completed (such as mid-process endodontic procedures).

  • All currently scheduled patients for non-urgent or elective treatment will be contacted by phone to reschedule. If you have not been contacted to reschedule your appointment, please call 210-450-3700 to reschedule.
  • Please bring no more than one person with you to the visit if possible.
  • Dental patients needing urgent care will be pre-screened for illness by phone prior to their appointment.
  • Dental patients will also be screened for illness before entering the building on the day of the appointment. Please allow an extra 15 minutes for this.
  • For questions during normal business hours, dental patients should call 210-450-3700.
  • For after-hours dental emergencies please call 888-857-6245.
  • Urgent dental care treatment will be provided by faculty, residents and advanced education students.

What you need to know

UT Health Dentistry is actively monitoring the outbreak COVID-19. The virus has rapidly spread to many countries, including the United States. The Centers for Disease Control and Prevention (CDC) is closely monitoring the situation in collaboration with the World Health Organization (WHO).

Our team is also monitoring the COVID-19 situation worldwide and locally and is taking action to prevent transmission of the disease. We rely on information provided by the CDCWHO, the U.S. State Department, state and local health departments, and on-campus public health experts to guide decisions concerning our operations and maintain a safe environment for our patients.

Most importantly, please follow the precautions issued by the CDC​ regarding health and safety measures.

Additional information:

Coronavirus overview from the CDC

For Healthcare Professionals:

Guidance for healthcare professionals from the CDC

Frequently Asked Questions

Q: What is UT Health Dentistry doing to protect its patients and staff? 

We have implemented the following precautions:

  • We are screening patients for possible COVID-19 infection when they schedule an appointment, the day before their appointment and again at the time of their appointment.
  • We are limiting the number of companions to one per patient.
  • We are canceling all business travel, domestic and international, for our faculty and staff until further notice.
  • We are asking our employees to register their personal travel using a travel tracker through our employee health clinic. Anyone who travels to a high-risk area is self-quarantined for at least 14 days after travel.
  • We have restricted vendors, volunteers and community visitors from all of our campuses.
  • We have canceled all work meetings, support groups and events involving 15 or more individuals

Q: What do patients need to know before they come for their appointments?

  • We will call you the day before your appointment to screen for COVID-19. You will also be screened at your appointment. Please stay home if you are sick.
  • If you have a fever, cough, runny nose, or shortness of breath, contact your care team before your appointment.
  • To help reduce the spread of infection, bring no more than one companion to your appointment.

Q: How is COVID-19 spread?

A: COVID-19 is spread through direct contact with someone who has the virus, by touching contaminated surfaces and then touching one’s eyes, nose or mouth, or by inhaling the tiny moisture droplets that are exhaled, sneezed or coughed into the air by someone who has the virus.

Q: What are the symptoms of COVID-19?

A: According to the CDC, the following symptoms may appear 2-14 days after exposure:

  • Fever greater than 100.0º F/38º C
  • Coughing
  • Shortness of breath

Q: If I find myself in a 14-day self-isolation because I have been exposed to COVID-19, what are recommendations to protect my family members?

A: As the number of self-isolation cases increases, UT Health San Antonio is following the CDC’s recommendation for preventing the spread of COVID-19, specifically while in 14-day isolation. View the full list of steps that should be taken if you are self-isolating or living with someone who is sick with COVID-19.

Q: What can I do to stay healthy?

It is critical that we all practice good hygiene and social distancing. Most importantly, stay home if you are experiencing flu-like symptoms. You can always visit the CDC website for robust and up-to-date information.

Q: What to do if you get sick?

If you get sick with a fever (100.0°F/38°C or higher), cough, or have trouble breathing:

  • Seek medical care. Call ahead before you go to a doctor’s office or emergency room.
  • Tell your doctor about your recent travel, exposure to someone that has traveled, and your symptoms.
  • Avoid contact with others.
  • If you become sick with (COVID-19) follow these CDC guidelines.
Article Categories: Clinical, Timely Updates, UT Dentistry