6/3/20 | 5:00 pm | Benefits Questions Answered
Benefits questions answered: Refunds not available for dental and vision insurance
Q: I haven’t been able to use my dental or vision insurance while my provider’s office has been closed. Can I cancel my coverage, get a refund, or roll my unused benefits to next year?
A: No, even though dental and vision providers were closed briefly, offices were allowed to operate in emergency situations where your insurance would have been of value. Dental and vision provider offices are now authorized to be open, so that allows time in the plan year to reschedule any services still needed. If your primary provider remains closed, please check online for an alternate.