Vendor Registration for UT Health San Antonio Multispecialty and Research Hospital

UT Health San Antonio has partnered with Green Security Services for vendor credentialing. ALL vendors requiring access to UT Health San Antonio facilities must be registered and obtain a badge from Green Security.

When visiting UT Health San Antonio Multispecialty and Research Hospital, all vendors must check-in and receive a daily paper badge from the Green Security kiosk. The kiosk is located in the Main Lobby of the hospital’s 1st floor, behind the Patient Registration Desk.

Vendors must wear their paper badge at all times while at UT Health San Antonio Multispecialty and Research Hospital.

Contact the Green Security customer service team at 866-750-3373 (Mon. – Fri., 8am – 5pm EST) for assistance with the vendor registration process.

Required Guidelines for Vendors

All Vendors Must Complete:

• Background checks
• Health screenings and immunizations as required.
• Vendor orientation or department-specific training as requested via the Vendor Credential Platform

General Conduct

• Vendors must act professionally and courteously
• Prohibited activities:
  • Offering gifts, meals or other incentives
  • Soliciting hospital staff or patients
  • Tailgating (“Piggybacking”) entrance with another vendor, staff or visitor

Scheduling Appointments

• Appointments are required and must be scheduled in advance through departmental contacts.
• Walk-ins or “cold calls” are strictly prohibited.
• Vendor presence must align with operational needs and require departmental approval.
• Vendors must remain in designated areas and depart promptly after appointments.
• Vendors must check out at the end of the appointment and dispose of their badge.

Supervision in Clinical Access

• Vendors must always be accompanied by authorized hospital staff while in clinical areas.

High-Risk and Restricted Environments

• Radiation/Imaging Areas
  • Department leadership must be notified before a vendor enters areas with radioactive materials or radiation-producing equipment.
  • Vendors must provide documentation for working in a radiation safety environment.
• Biological and Chemical Areas
  • Department leadership must be notified and adherence to safety protocols is required
  • Additional PPE or training may be mandated if no documentation on working in a safety environment can be provided.

Product Demonstrations, Equipment and Samples

• Authorization
  • All products, samples and devices must be pre-approved by:
    • Chief Financial Officer (CFO)
    • Facilities Supply Chain Director, and
    • Department Leader
  • All products shall be vetted through the Hospital Clinical Quality Value Analysis Team.
• Biomedical Inspection
  • All loaned or demo equipment must be inspected and labeled by Biomedical Services before use.
  • Vendor must notify the Biomedical Services Department and Materials Management when removing equipment that was the subject of a loan or assessment.
• Training and Liability
  • Vendor must provide training to clinical staff before clinical staff can use any vendor-provided device. Training must be documented and tracked by the hospital department leader.
  • Vendors are responsible for equipment retrieval and shipping costs post-loan.
  • Unapproved items delivered or used during a procedure will be treated as donations and no payment will be issued.

Vendor Policy Violations

• Violations may result in:
  • Temporary or permanent revocation of access.
  • Replacement of the vendor representative.
  • Termination of the business relationship or contract.
• Reinstatement requires a written petition to the Assistant Vice President, Supply Chain Management.

Security Enforcement

• UT Police Department may inspect badges and escort unregistered vendors off the premises.
• For repeated violations, the hospital may elect to terminate any existing contract with the vendor according to the contract’s terms.